Citizens of Patagonia, Inc. ADA Policies 2025
It is the policy of the Senior Citizens of Patagonia, Inc. to abide by all provisions of
the Americans with Disabilities Act (ADA) of 1990, as amended, including but
not limited to those stated below, in all activities, operations and
relationships with and accommodations of employees, client-customers, and the general public.
The Americans
with Disabilities Act of 1990 (ADA) requires that individuals with disabilities
receive the same level of service as non-disabled individuals. Services that
are “separate but equal” are not acceptable (i.e. all individuals using wheelchairs
on one bus and everyone else on another bus).
We recognize
that we must keep federally funded equipment and facilities in good operating
condition, and that we must have policies and procedures to maintain our vehicles.
We maintain, in operative condition, those features of facilities, vehicles,
and other capital equipment that are required to make them accessible. ADA
accessibility features are repaired promptly if they are damaged or out of
order. We have established a system of regular and frequent maintenance checks
of lifts sufficient to determine if they are operative.
Wheelchair
Securement and Equivalent Service
As required by the Americans with Disabilities Act (ADA),
Senior Citizens of Patagonia, Inc. has two wheelchair accessible vehicles in
our fleet of three vans to ensure that persons needing a wheelchair have
equivalent access to our transportation services as ambulatory persons. Our
volunteer drivers are familiarized with the securement of wheelchairs as part
of their overall training program. There is also a diagram in each vehicle
which shows the proper manner of securing a wheelchair.
Sensitivity to
Passengers
As part of the training of our volunteer drivers, we provide
information so that they can identify disability and functional limitations of
disabled passengers, as well as to gain a level of comfort around issues of
disability, including appropriate etiquette. Should any passenger feel they are
discriminated against because of their disability, a complaint procedure is
also posted in each vehicle.
Effective
Communication
As required by the Americans with Disabilities Act (ADA),
Senior Citizens of Patagonia, Inc. trains its volunteer drivers to become familiar
with the basic rights of persons with disabilities. Knowing their rights
ensures that communication will be sensitive as well as effective, ensuring
that our disabled passengers get the right service at the right time and in the
right manner.
Maintenance of Accessible Features on Vehicles
As required by the Americans with Disabilities Act (ADA),
Senior Citizens of Patagonia, Incorporated makes sure that the accessible
features on our vehicles are maintained in operative condition so that
individuals needing these features receive equivalent service to individuals
not needing those features.
Accessibility features are repaired promptly if they are damaged or out
of order. Drivers are required to report
lift and ramp failures promptly.
Adequate Time for Vehicle
As required by the Americans with Disabilities Act (ADA),
Senior Citizens of Patagonia, Incorporated provides adequate time for boarding
and disembarking our vehicles for individuals with disabilities.
Use of Portable Oxygen/Respirator Equipment
As required by the Americans with Disabilities Act (ADA),
individuals using our transportation service may bring respirator, portable
oxygen equipment, and/or other life support equipment on board our vehicles, if
they do not violate the law or rules relating to the transportation of
hazardous materials. All equipment must
be small enough to fit into our vehicles safely and without obstructing the
aisle and/or blocking
Service Animals
As required by the Americans with Disabilities Act (ADA),
any guide dog, signal dogs, or other animal individually trained to work or
perform tasks for the benefit of an individual with a disability, including but
not limited to, guiding individuals with impaired vision or alerting
individuals with impaired hearing, have access to our vehicles. All service animals must be always kept under
the control of their owner and abide by local animal safety regulations.
Driver use of, and assistance with, accessibility Equipment
As required by the Americans with Disabilities Act (ADA),
personnel make use of all available accessibility equipment when needed and
provide a reasonable level of assistance to passengers as necessary and upon
request with lifts, ramps, and securement devices.
ADA complaints
As required by the Americans with Disabilities Act (ADA),
discrimination related customer service complaints, including those associated
with ADA regulations, are reported to ADOT Civil Rights Office and complaint
documentation is maintained on file for one year. ADA related service complaint logs are kept
on file for five years, according to USDOT regulations.
Information needed in Spanish please contact Juan Urias 520-394-2494
Para Información en Español
por favor de hablar con Juan Urias 520-394-2494
SENIOR CITIZENS OF PATAGONIA, INC. 